Returns & Exchanges

If something is not right, you have 50 days from delivery to start a return or an exchange. Here is how it works, step by step.

The short version

  • You have 50 days from the day your order arrives to start a return.
  • Items must be unworn, unwashed, with tags attached and in the original packaging.
  • Email us first. We reply with the return address and the steps.
  • You pay return postage. Use a tracked service.
  • Approved refunds go to your original payment method within 2 business days of passing inspection.
  • Exchanges are available. There are no restocking fees.

What we can accept

  • Unworn, unwashed and in new condition
  • All original tags attached, original packaging included
  • No marks, scents or damage picked up after delivery

Keep your order confirmation as proof of purchase. Items returned outside these conditions may be declined and sent back to you.

How to return an item

  1. Email us. Write to support@wolfandcoat.com with your order number. Tell us which item you are returning and whether you would like a refund or an exchange.
  2. Wait for our reply. We send the return address and simple step-by-step instructions. Please do not ship anything before we reply. Packages sent before we confirm the details can be delayed or go astray.
  3. Pack it up. Tags attached, in the original packaging.
  4. Ship it back with a tracked service. Insured if you can, and keep your receipt.
  5. We inspect it and email you. When your return arrives, we check it and email you the outcome.

Return postage

You cover the cost of return postage. We do not provide prepaid labels. Use a tracked service, ideally insured, and hold onto your receipt. We cannot refund a return that never reaches us.

Your refund

Approved refunds go to your original payment method within 2 business days of passing inspection.

Banks and card providers sometimes need extra time to show the funds. If nothing has appeared after 7 business days, email us and we will look into it.

The original shipping charge is not refunded, unless the return is the result of our error.

Exchanges

Prefer a different size or a different piece? Say so in your return email and we will set it up. Exchanges are available for both faulty and non-faulty items.

Not sure which size to choose? Our Size Guide walks you through it.

No restocking fees

We do not charge restocking fees on anything.

Damaged, faulty or incorrect orders

If your order arrives damaged, faulty or different from what you ordered, email us within 14 days of delivery with your order number and a photo of the issue. Once confirmed, we will replace it or refund it in full at no cost to you.

You will not need to send the item back unless we specifically ask.

Cancellations

Orders can be canceled or amended up until they are processed or shipped. Orders are processed in 0 to 2 business days, so email us as soon as you can and we will do our best to catch it in time.

Once an order has shipped, the return steps above apply.

Questions

Email support@wolfandcoat.com and include your order number. Support hours are Monday to Friday, 8:00am to 4:00pm Mountain Time, and a real person replies within 1 business day.

This page is a plain guide. The full terms are in our Refund Policy, and where the two differ, the policy is the one that applies.